At Gabriel Ross we have Canada's first Herman Miller® Factory Trained and Certified Seating Technician. We use only genuine Herman Miller® parts, and service your chair according to factory specifications. To answer your warranty questions, we need some information about your chair.
There should be a white label underneath the front edge of the seat, or on the tilt cover. This will have the manufacturing date, FO number, and the chair option code needed to process your inquiry. If there is no label, we will need a copy of your original sales receipt, or Herman Miller® will not approve warranty claims. If there is a tearing or wear issue with the following parts; seat, back, lumbar pad, posturefit pad / wishbone, or arm pads Herman Miller® requires a picture of the affected area to approve warranty claims. We cannot proceed without one.
All Herman Miller office chairs manufactured have a 12 year parts & labour warranty that applies to the original purchaser.
Once Herman Miller® approves the warranty claim, we will send you a box to package the chair. We will then arrange for FedEx to pick it up. All costs are paid by Herman Miller® under the terms of the factory warranty. We also provide parts and repair service for out of warranty chairs.